This policy explains how Synkease collects, uses, and protects your personal information. We collect only what's needed to run the service. We don't sell your data. Ever.
We collect only what we need to run the app. We don't sell your data. We don't advertise to you. Your family's care information is yours. You can request deletion of your data at any time by emailing us. This app is a scheduling and coordination tool — it is not a medical system.
Synkease ("Synkease", "we", "us", "our") is a web application operated by Ariel Jamisola, ABN 97 474 615 608, based in Sydney, New South Wales, Australia.
The application is available at app.synkease.com and the marketing website at synkease.com. This privacy policy applies to both.
Where applicable, we comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Users outside Australia benefit from the same data handling standards described in this policy.
We collect information you provide directly when using Synkease:
We do not collect:
We use the information we collect for the following purposes only:
Sell, rent, or trade your personal information to any third party.
Use your data to display advertisements.
Use your appointment data to train any AI or machine learning model.
Send you marketing emails without your explicit consent.
Synkease uses Google Firebase (Firestore and Firebase Authentication) as our backend infrastructure. Firebase is ISO 27001 certified and implements industry-standard encryption at rest and in transit.
All data is transmitted over HTTPS (TLS). Passwords are handled by Firebase Authentication using bcrypt hashing — we never see your password in plain text.
Access to your group's data in Firestore is controlled by security rules that require an authenticated session. Only members of your group can read or write your group's data.
While we implement reasonable security measures, no internet-based system is perfectly secure. We encourage use of a strong, unique password and ask that you notify us immediately at support@synkease.com if you suspect unauthorised access.
International data storage: Google Firebase may store data on servers located outside your country of residence. By using Synkease, you consent to this transfer. Google's data handling is governed by their privacy policy and applicable international data transfer agreements.
We share your data only in the following limited circumstances:
We do not share your data with marketing companies, data brokers, or analytics platforms beyond anonymised usage data described in Section 3.
Synkease uses browser localStorage to store your group code and group name locally on your device, so you don't need to re-enter them each visit. This data is not transmitted to any server except as part of normal Firebase authentication.
We do not use advertising cookies, tracking pixels, or third-party analytics scripts. We do not use Google Analytics, Facebook Pixel, or any equivalent tracking technology.
Firebase Authentication may set a session cookie to maintain your logged-in state. This is a functional cookie required for the app to work and cannot be disabled without logging out.
Synkease is designed for coordinating appointments and sharing general care notes between family members and carers. It is not a clinical records system, not a medical advice platform, and not a substitute for professional health services.
You control what information you enter. We strongly advise against entering clinical diagnoses, medication names or dosages, medical record numbers, or any information that belongs in a clinical health system.
The appointment notes you record may contain information about health-related appointments. We treat this information with care:
You choose what information, if any, to enter into appointment notes. The app does not require clinical or diagnostic information to function. Notes are freeform text — you are entirely responsible for their content.
Synkease is designed for use by adults — parents, carers, and support workers — who coordinate care for children. The app is not directed at children, and we do not knowingly collect personal information from children under the age of 13.
Children's appointment information may be entered by their parents or carers as part of care coordination. The parent or carer is responsible for ensuring that entering such information is appropriate and in the best interests of the child.
If you believe a child has created an account without parental consent, contact us at support@synkease.com and we will remove the account promptly.
Regardless of your location, you have the right to:
Australian users may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
To exercise any of these rights, email hello@synkease.com with the subject line "Privacy Request". We will respond within 30 days.
We retain your personal information for as long as your account is active, or as long as needed to provide the service:
When data is deleted, it is removed from Firestore. Firebase backups are retained for up to 30 days as part of Google's infrastructure. After that period, deleted data is permanently irrecoverable.
Synkease relies on the following third-party services, each operating under its own privacy policy:
We may update this privacy policy as our product, legal obligations, or practices change. When we do:
If you have questions about this policy, wish to exercise your rights, or want to make a complaint, please contact us directly.
Email: hello@synkease.com
Support: support@synkease.com
ABN: 97 474 615 608
Response time: Within 30 days for formal Privacy Act requests
Australian users: if you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.